Terrible experience. Ordered frame on March9th, arrived May7th. Arrived with two visible dents in frame material. And 2/4 clips on back have fallen off just taking it out of box. Quite disappointed.
KeenART: The frame was a backorder item and because of covid-19 there is delays when ordering from suppliers unfortunately.
Lauren, | Canvases arrived !
I just want let you know that my canvas photos are arrived this week and they are lovely. I really appreciate all the editing you did for the final outcome.
Thank you
Totia, | I just wanted to say thank you
Hi KeenART, I received my order today. I just wanted to say thank you...to you and anyone else that was involved in producing my order. They look absolutely amazing! The only problem I have is I want to order many many more metal prints
Trevor H, Winnipeg | very pleased with the results but...
I have received my canvas art picture from your studio and I am very pleased with the results. The print was meant as a Christmas gift for my wife, but she was the one who found the fedex package and to my dismay, your company had taped an invoice sheet to the OUTSIDE of the shipping box with a description of the item and a thumbnail picture of the print. So much for surprises. :(
I liked the quality of the work and will be ordering again - also as a gift. I would recommend that you revisit your invoice slip policies to avoid this type of customer frustration in the future.
Best regards,
Andrew
Andrew R., Seattle |
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